Arbor

Click here to download the app for iOS (Apple/iPhone)

Click here to download the app for Android (Google Play Store)

Arbor App Help Centre

What is the Arbor App?

The Arbor App brings all the functionality of the desktop Parent Portal to your phone. You will be able to view timetables, attendance statistics, merits, notifications regarding detentions, and you can update personal information on your child’s profile. This is also where you will book your appointments for parent's evenings.

Downloading the Arbor App & enabling push notifications

Download the app via your phone’s app store. Android users, ensure you have turned on push notifications by going to Settings > Apps > Arbor > Notifications.

IOS users will be prompted to receive push notifications when you download the app, ensure you select ‘allow’.
You must enable push notifications to receive a notification when you have a new in-app message. If you do not enable this, you will not be alerted to a new message and may miss important information.

The App is available on Apple & Android devices please click above to download the appropriate app.

Logging in to the app for the first time

1. You must enter your email address to log in.

Please note that this must match the email address that we hold on Arbor for you at the school.

If you have any issues logging in, please email us at office@hylands-tkat.org so that we can ensure our records match. Once we hold your correct email, you should be able to log in without an issue.

2. You then need to select the correct school.

The first time you log in, you will be asked to read and confirm Arbor’s terms and conditions. As a security measure you will be prompted to confirm your child’s date of birth.

(If you have more than 1 child at the school, please confirm the date of birth of your eldest child. Once you are logged in, you will be able to switch between children)

Troubleshooting

If you are having difficulty accessing the app, first check that the email address you are using to log in, matches what is held with the school office.

Email us at office@hylands-tkat.org so that we can assist you. If however, your details are correct and you are still not able to access the Arbor App, here are some steps to take:

• If you have more than one child, make sure you are entering the date of birth of your eldest child to access the app for the first time.

• Only relatives who are primary guardians of a child can access the app. You can ask the school office to confirm if you are listed as Primary guardian. Primary Guardians are the person/s who have parental responsibility for the student.

• Make sure you are accessing the app on a phone; the app will not function on a tablet.

• If however none of the above steps results in you successfully logging in to the App, please contact the school. 

Please do not contact Arbor directly.

If you have any difficulty using the app or require additional support, please do not hesitate
to speak to a member of the school office.